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Voltech - Privacy Policy

410-017 issue 2

18 MAY 2018


Voltech Instruments Limited (“we” / “our” / “us”) is committed to protecting and respecting your privacy.
This policy together with the Website Terms of Use sets out the basis on which we will process any personal data we collect from you or that you provide to us through your use of the website www.voltech.com (“Website”) and all platforms including phone calls, emails, and any other medium where you may interact with us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What information to we collect and store?
When you contact Voltech via, telephone, mail, e mail or through our website we record information into our internal database system.
Some of this data will be personal data - The list below is the personal data we may hold
Name of Contact
Corporate Address
E mail address of individual
IP address
Online behaviours (cookies) + Google Analytics Data
Location Data

Voltech does not hold any “Special Category Information” relating to Race, Religion, or Political opinions
Voltech does not store any credit or debit card information.
If you order product or services from Voltech and pay using a card, we will telephone you to obtain the card details and process them immediately.
After information collected during the call will be shredded immediately the card has been processed.

If you register an account on the Website you will be sharing your personal information with us including your name, the name of your company or business, your country of residence and your email address. If you contact us, we may keep a record of the correspondence we enter with you.
We may also ask you for information if you report a problem with our Website, products or services. Via our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.
This is statistical data about our users' browsing actions and patterns and does not identify any individual. We may at our discretion publish in our FAQs section, on an anonymized basis, any technical queries submitted by you via the Website and our responses to them, unless you request that they are kept private.
You will be given the opportunity to request your queries are kept private at the time of submitting them to us.

Our Use and Disclosure of Your Information
We may use the information we hold about you to:
- provide you with products and services you have requested from us if you have registered an account on the Website;
- notify you about changes to our Website if you have registered an account on the Website;
- contact you from time to time with information we believe may be of interest to you if you are a registered user who has expressly consented to receive this information;
- help us improve our services, for example by acting on any information you have provided to us;
- to deal with any enquiries, correspondence, concerns or complaints you have raised.
- In certain territories, to complete your request for a quotation or information, we may provide your details to one of our authorized third-party distributors to provide a local service to you.

Any information that Voltech holds about you is stored on secure servers and is password protected.
Only our authorized employees have access to your data and will only access it when it is necessary to do so to carry out their duties.

We may disclose your personal data to any member of our group companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
If we sell or buy any business, shares in a business or assets, we may disclose your personal data to the prospective seller or buyer of such business, shares in a business or assets.
We may from time to time appoint service providers, for example of IT services, to provide services to us.
This may involve disclosing your personal data to them to enable it to be processed for a purpose which is consistent with this privacy policy.
We may be forced to disclose information by the government or other law enforcement agencies or in connection with the investigation of unlawful activities.
Except as explained above, we will not disclose your personal data to any third parties for any other purpose unless we have your consent.

Your consent
By submitting your information to us, you consent to our use of that information as set out in this policy.
If you provide us with sensitive personal data (for example your racial or ethnic origin), you expressly consent to us using that data for the purpose given.
If you register an account on the Website, you will be asked if we can contact you from time to time with information we believe may be of interest to you.
You can opt-out of receiving such information at any time, just contact us at sales@voltech.com

Cookies are small data files, applied by many websites, which transfer text-only information to your computer, which is then stored by your computer.
Cookies are generally used to improve the user experience, by, for example, storing your preferences, and enabling more efficient navigation between web pages.
We use several cookies on the Website.
Some are strictly necessary for the Website to enable you to use the Website effectively and to provide basic features.
These cannot be disabled by you.
These types of cookies might include, for instance, those which are essential to enable you to login, or which are essential to implement security protocols used by the Website.
These cookies do not remember where you have been on the internet.
We may also use cookies which are not strictly necessary for the operation of the Website but are designed to improve its functionality or performance.
We have listed below several types of cookies, which we have set, and our reasons for doing so.

Cookie name - Purpose
UMB_MCULTURE - Used by the Umbraco CMS to track the language variant of the website.

ARRAffinity - Affinity Cookies are used to aid people who need to stay with a certain instance of web app or web site in Azure. The reason for this is that we strive for statelessness, but do not always achieve it.
This means that the user must stay on the particular instance that they using till they break state and then things are saved at that time.

.ASPXAUTH - used to determine if a user is authenticated

UaaSSecurity - The primary role of UAA is as an OAuth2 provider, issuing tokens for client apps to use when they act on behalf of CF users. In collaboration with the login server, UAA can authenticate users with their CF credentials, and can act as an SSO service using those, or other, credentials.

UMB-XSRF-TOKEN and XSRF-TOKEN - These cookies are used to prevent cross-site scripting attacks for your safety.

UMB_UCONTEXT - cookie is the back office AUTH cookie - it's generated when a user authenticates and logs in to the Backoffice

By using the Website, you accept the use of these cookies.
Except for cookies strictly necessary to operate the Website, which cannot be disabled, you may control the cookies used by websites by modifying the settings in your browser.
To access the Google Analytics, opt out browser, please visit https://tools.google.com/dlpage/gaoptout.
By choosing this option, you will block Google Analytics across all websites.
For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

Security of information
Where we have given you (or where you have chosen) a password to login as a registered user of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
[All pages of the Website that ask you to enter personal information or payment information are encrypted with 128-bit SSL. If you make a purchase using the Website, we will not store your credit card information on our servers at any point; this information is stored on a third-party PCI-DSS compliant secure server.] However, unfortunately the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and you acknowledge that any transmission is at your own risk.
In accordance with GDPR, Voltech undertakes to take all precautions to preserve the security of its data and to protect them against any accidental or unlawful destruction, loss, corruption, unauthorised access as well as against any other form of unlawful processing by unauthorized persons.
To avoid unauthorized access, to guarantee accuracy and the proper use of our data, Voltech has put the appropriate electronic and physical and procedures in place to safeguard the data gathered in its operation.
In the event of a breach of security, Voltech will directly inform those affected without undue delay, after having become aware of it.

Access to information
You have the right to request access personal data we hold about you.
You have the right to opt out of any marketing communications we send to you at any time.
If you wish to access, correct, update, or request deletion of your personal data you can do so at any time, just contact us at sales@voltech.com.

External websites
The Website may, from time to time, contain links to external websites.
If you follow a link to any external websites, please note that these websites have their own privacy policies and website terms and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to any external websites.

Your acceptance of this privacy policy
By using the Website or contacting us directly by phone or email, you consent to the collection and use of your information by us as set out in this privacy policy.

Changes to this privacy policy
Any changes we may make to our privacy policy will be posted on this page as a formal revision update. Continued use of the Website will signify that you agree to any such changes.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@voltech.com.
Please also contact us at this address if you would like to update or amend any of your personal data which you have sent us.