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All ThreadsAll ThreadsTechnical Suppo...Technical Suppo...Technical Suppo...Technical Suppo...No Audio.  All beeps and clicks are silentNo Audio. All beeps and clicks are silent

 No Audio. All beeps and clicks are silent

Thread # 21601
Status: Resolved
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04-Sep-2019 5:11 AM
GT Stepp
Product : AT3600Serial Number : TC50/0911Firmware : 3.20 5.9Software : n/aUnit self test : PASSesAccessories : No
Transformer / Inductor : AnyFixture Details : AnyTests Used : AnyRemote Operation : AnyQuestion : During testing all audio stopped. No keypad clicks or beeps on PASS or FAIL. We adjusted the beep tones to all options, no change. One curious note, when the FAIL beep was set to CONTINUOUS and the unit was allowed to FAIL, the LCD screen would go blank until a key was pressed. Almost as if the audio circuit was pulling down the voltage rail of the front panel screen.
Is this type issue field serviceable? Last calibrated 03/25/2019.
 
New Post
04-Sep-2019 7:54 AM
Joel Staana
Dear GT,

In this case, the unit must be sent-in for repair.
I'm currently booking you an RMA for Repair and Calibration.
Once it’s available in the system our Operations Admin “April” will get in touch with you with the RMA document(via email).

Kind Regards,
Joel
 
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