How can I enter a question?
Any user can enter a question, as long as they are logged on to the website.
Simply click on the NEW THREAD button and submit your question or comment.
How do I see replies to my question?
To see replies to your thread, click on the thread to read your initial post and any replies.
Replies to your post will appear below your question.
The Forum view also shows how many users have viewed your thread and how many users have replied
How Am I Notified Of Forum Posts and Replies?
There are two ways you can be notified of posts to the forum.
A) Notification on a thread you have entered
When you enter a thread, you can select “Notification”before you submit it..
Any time someone replies to the thread you started, an email will be sent to your address summarizing the reply.
The email also contains a link to quickly get you back to the forum thread.
B) Notification on any forum post.
If you wish you can receive an email on any post to the forum.
Click the box at the bottom on the forum as shown below.
You can turn this feature off by unchecking the box.
Can I reply to any thread?
Yes, we encourage any customer to share information or tips in the forum to any customer’s questions.
To reply to any thread, please use either
A, The Quick Reply box at bottom of the thread; this allows you to add a text only reply.
B, The Reply Button at the bottom of the thread. This allows more control on the reply in terms of text formatting, and also allows you to attach documents to the thread.
What do the Status symbols mean?
A blue “i” icon means “informative”; the thread is for general information
A yellow “?” icon means that this thread / question is unresolved
A green tick icon means the thread / question has been answered.
Only Voltech Moderators can change a thread status
Any reply to a thread will automatically change the status to “unresolved” so we can monitor any new comments.
Is this information private?
Any information in the forum is visible to any other Voltech customer.
If you have confidential information that you only want to share with the Voltech support staff, then please use the “Ask An Engineer”section to enter a private thread. (see below)
How Do I Enter A Private Thread?
You can post a private thread (visible only to your self and Voltech employees) by using the “ask an Engineer section” from the website top menu.
Select either “NEW PM” or “NEW AT” to enter a question.
To make the thread private you MUST tick the box shown.
Once you submit the form, the information will be posted to the forum as if you had posted it directly, but it will not be seen by any other forum users..
What is the Legacy PM information forum?
This is a static forum, so that PM customers can access user manuals, firmware and software.
You cannot reply to any of the posts in this forum
It is for information only