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When opening the Server I get get a triangular symbol with an ! in it

Thread # 14967

Status: Resolved

07-Jul-2015 7:43 AM

Roy Grant

Product : AT3600Serial Number : 0735Firmware : 2.90.5.9Software : 3.26.0.5Unit self test : Yes

Question : I just upgraded the Server software to 3.26.0.5 from an older version. When I open the server program a message box comes up containing a yellow triangle with an exclamation mark in it and an OK button. When I clic OK the Server box opens and all is good. OS is XP Pro. Could you Please tell me what I can do to sole this issue? Roy

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07-Jul-2015 8:17 AM

tim keep

Hi Roy,

I am not exactly sure what this is (and it isn't normal!) so I am guessing a little as to what the problem may be. Is the user account on your PC an administrator? Please try uninstalling and reinstalling the software under an administrator account and then running it for the first time under the same account. This should make sure all required files are registered with the operating system. Please let me know if this solves the issue.

Best regards,

Tim.

07-Jul-2015 8:47 AM

Roy Grant

Hi Tim

Your guess was a good one....Thank You. I had installed the new server as administrator but when I checked the person logged in was not setup as a user on the machine. Once I added them as an administrator user it worked like a charm.

Thank you again for your very prompt reply.

Roy

08-Jul-2015 1:48 AM

tim keep

That's great news, and thanks for letting me know it worked. Hopefully this will help somebody else out in future.

Best regards,

Tim.

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